Our Commitment to Customers
We aim to exceed customer expectations and maintain authenticity in everything we do, with accessible and responsive customer support and a 100% money-back risk-free satisfaction guarantee. If for any reason you are not satisfied with your order, just reach out to us within 30 days to let us know what we can do to make sure you are a happy, lifelong customer, or you will be refunded 100% of your money back.
Are you tired of the same old bitter coffee? We source high-quality coffee via sustainable methods and roast them to optimal levels that are never too light or sour, and never too dark or bitter. We blend beans of different origins to make unique recipes with complex flavors and aromas, then package and distribute them as fresh as possible to retain these nuanced flavors and aromas. This means you will experience the freshness, flavor and aroma that you have been looking for. Mornings are better with Verena Street, leaving you feeling ready to take on the day. Don't take our word for it! Browse our customer testimonials below to get an idea of what our customers think of our products and find out what you can expect from us.
100% Freshness, Flavor & Aroma Guarantee or Your Money Back
We are so confident in the quality of our products that we offer a 30-day money-back satisfaction guarantee on all orders placed through our website. If for any reason you do not receive the fullest experience of freshness, flavor and aroma or you are not 100% satisfied with your purchase, simply contact us within 30 days of placing your order. We are committed to ensuring your complete satisfaction, and we will go above and beyond to address any concerns and fulfill your expectations. If, despite our efforts to go the extra mile to address any issues we cannot meet your satisfaction, rest assured, you will receive a 100% refund of your purchase price. Your delight in every sip is our promise, and we stand behind it with confidence.
Hassle-Free ReturnsIn the unlikely event that our coffee doesn't meet your standards, our support team stands ready. Contact us or call (888) 903-1115 within 30 days. If a satisfactory replacement isn't possible, we will pay for return shipping and guarantee a 100% refund on your order.
How Long Will My Return Take?
After speaking to our Customer Experience specialist about your return or exchange, you'll receive a prepaid return shipping label by email within a few minutes. Simply print out the label, attach it to the box with the items you're returning, and send it back to us. We should receive it within 1-5 business days and you'll see your refund processed 1-3 business days after we receive it.
If you have questions about our product quality, our customer service, or anything else, please feel free to contact us or check our Frequently Asked Questions to see if your question has been answered there. Or, check our customer testimonials below for an idea of what you can expect when shopping with us.