Before contacting us, you can check the FAQs to see some of our most frequently asked questions.

Many order status updates and customer inquiries can be answered via chat. Even after hours, our chatbot can provide order status updates, and you can provide your email in the chat for follow-up on the next business day if needed.

💬Click here to chat with our team 

🤝Click here for product donation or sampling event requests.

🚚Click here for wholesale information.

📢Click here for our brand ambassador program.

 Have a question, an issue, or a request? Submit a detailed request below. You can expect a response during normal business hours within 1 business day (Mon-Fri 8am-4pm CST). We appreciate your patience! Please share your Email Address and Order Number (if applicable), and as many details as possible. This includes Best-By dates, Lot Numbers, Blends, Flavors, Package Size, etc. 

Call us

We're available Monday-Friday 8am - 4pm (CT). 

(888) 903-1115 toll free
(563) 556-3931 local

Visit us

Our lobby gift shop is open to the public Monday - Friday 8am - 12pm and 1:30pm - 4:00pm

Verena Street Coffee Co.
720 Verena Ct.
Dubuque, Iowa 52002
Google Maps

Click here to learn more about our roasting & packaging facility and gift shop.